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COVID-19: Updates and information

Only essential on-site activities may continue on campus, in line with Level 5 measures in the National Framework for Living with COVID-19. These include: Scientific research and development & Lab-based and practical tuition

All other teaching will be online for the rest of Semester 1.

Recent Updates

Winter Virtual Conferring - important update for graduands

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Dear graduand,

I hope you are keeping safe and well.

I am writing to you with regards to our upcoming Winter Conferrings, which were due to be held virtually at the end of this month.

In October, we asked students to share their input on how we could make this virtual conferring a meaningful one in the context of the restrictions on normal life caused by COVID-19. Many of you shared ideas around using photographs, Zoom calls and robe hire to add to the occasion. But one message came through particularly strongly from our students, and which we heard: your disappointment at not being able to share this important occasion in life’s journey with friends and family. Because of the Level 5 measures, many of you would not be able to travel home to be with family to enjoy the virtual conferring together.

While we were keen to mark these important occasions virtually to officially award your degrees and to give our graduands a moment to celebrate this milestone, we must respond to your feedback and the challenges of this time.

Therefore, based on public health advice in particular with regard to congregating, we have made the decision to postpone the Winter Conferring ceremonies to the summer of 2021. The virtual ceremonies originally scheduled from 30 November to 9 December will now not take place, nor will honorary degrees be awarded at this time. We hope, by the summer of 2021, that we may be able to host a celebratory event on campus for our 2020 graduates instead, reliant on – and in adherence with – the public health guidance at the time.

What does this decision mean for our graduands?

  • Will I still receive my degree? We know that our graduands require proof of graduation in order to pursue employment or further education opportunities. For this reason, all graduands will shortly receive their degree parchment through the mail. This will be posted to your home address. It is an important document, so make sure to keep it safe.
  • I may not be in Ireland in summer 2021. What if I can’t travel to the postponed ceremony? As is the case with all conferring ceremonies, some graduands may find that they are not able to travel to Galway for the event once it has been rescheduled. We will stream the event online so that graduands and their friends and families can watch in on the day.
  • I have already reserved a graduation robe for the virtual conferring. Phelan Conan will keep all robe bookings open on their system until such time as your on-campus celebration takes place. They will also facilitate graduands to use their robe bookings for family photos at this stage and rehire them for your on-campus celebration at no extra cost. Alternatively, you can apply now for a refund. Please contact Phelan Conan directly about your booking.
  • My virtual conferring took place earlier this year. Will I have an opportunity to celebrate on campus? Yes. We are hoping to hold on-campus meet-ups for our spring and summer graduates in 2021, when we can do so. We made this commitment to those graduates earlier this year.

We know that this will come as a disappointment to some of our graduands and as a relief to others. Know that we have made this decision based on our students’ preference and welfare.

I look forward to meeting our new graduates in person in time, and in the meantime, I wish you every success for your future.

With kind regards,

Ciarán.

Professor Ciarán Ó hÓgartaigh

NUI Galway President

Campus Login, Student Email, Blackboard - check out our user guides

Activating your campus account - how to set up your student login and password

New students need to activate their campus account so that they can log in to important university systems and services, like Blackboard and student email.

Blackboard User Guide - how to use our virtual learning environment

Blackboard is NUI Galway's virtual learning environment, where students can access information about their programme, modules and timetables, view notes and video/audio recordings from lecturers, participate in live online webinars, log attendance at lectures, contact their lecturers, and more.

Blackboard is particularly important this semester, considering the amount of teaching and learning that will be delivered online.

If you are new to Blackboard - or if you need a refresher - check out our two Blackboard guides:

Student Email - how to access your NUI Galway email account

It is important to check your @xxfcdu.icu email account regularly for up-to-date information from your lecturers, School offices, student services and COVID-19 alerts.

See how to log in to your NUI Galway email account at:

COVID-19 Access to Campus & Cleaning Protocols

Important Contacts

Contacting your Programme Coordinator or College/School Office

  • Query about how your programme (course) is being delivered this semester? You should email your programme coordinator directly (see details below)

  • General enquiries about student administration, attendance, leave of absence, etc.? Please email or phone your College, School or Discipline Office.
  • In-person services: It is possible to book in-person meetings on campus for most College Offices. To do so, you must first make the request via the email / phone contacts below. Important: To avail of on-campus services, students will need to follow university health and safety guidelines in accessing campus, including wearing face coverings in shared spaces indoors.

COLLEGE OF ARTS, SOCIAL SCIENCES AND CELTIC STUDIES

  Find an email address for your Programme Coordinator here

  • College Office - general enquiries to collegearts@xxfcdu.icu
  • Location: Room 1019 (Tuesdays & Thursdays) and Room 2041 (Wednesdays) in the Arts Millennium Building
  • College Office Hours: Tuesday - Thursday, 10.30am - 12.30pm & 2.30pm - 4pm (during COVID-19)

The College Office deals primarily with student academic matters. Students contact us if they find they are struggling with their studies seeking advice, are unable to attend lectures/tutorials due to medical/personal circumstances or if they require extensions on assignments.

 COLLEGE OF BUSINESS, PUBLIC POLICY AND LAW

  Find an email address for your Programme Director here: College of Business, Public Policy and Law Programme Director contacts, Oct 2020

  • College Office - undergraduate student enquiries should be directed at School Offices below. All other College enquiries - cbppl@xxfcdu.icu / (091) 492988
  • J.E. Cairnes School of Business and Economics Office - general enquiries to business@xxfcdu.icu / (091) 492612
  • School of Law Office - general enquiries to law@xxfcdu.icu / (091) 492389
  • Shannon College Office - general enquiries to adrian.sylver@xxfcdu.icu / (091) 497205

COLLEGE OF MEDICINE, NURSING AND HEALTH SCIENCES

  Find an email address for your Programme Coordinator here

COLLEGE OF SCIENCE AND ENGINEERING

  Find an email address for your Programme Director and Coordinator here: College of Science & Engineering Programme Coordinators, Oct 2020

Our College Staff are here to support your academic journey and learning experience, as well as your mental health and welfare needs, throughout the COVID-19 restrictions. We encourage a virtual-first approach. Where essential and in support of your needs, our office staff are available to meet with you on a one-to-one basis in-person on campus, by prior appointment.

  • College Office hours (during Level 5 restrictions): 10am-2pm, Mon-Fri.

See below a list of our contact details / email addresses.

College Office - for general enquiries, student attendance and leave of absence, contact Olive Mills at science-engineering@xxfcdu.icu / (091) 492182; for undergraduate affairs, contact claire.mitchell@xxfcdu.icu / (091) 493700 or olive.mcgrath@xxfcdu.icu / (091) 493026

Contacting Student Services and Supports

  • Remote services: You can contact most student services via email or phone at this time. See full list of contacts below.
  • In-person services: It is possible to book in-person meetings on campus for many services. Students also have the opportunity to book private space on campus for remote appointments. To avail of these services, you must first make the request via the email / phone contacts below. Important: To avail of on-campus services, students will need to follow university health and safety guidelines in accessing campus, including wearing face coverings in shared spaces indoors.

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ACADEMIC WRITING CENTRE: remote service, contact via email

  • The AWC is now open. Students wishing to book individual sessions need to first attend an email consultation. To do so, please send a past assignment and any questions you might have to awcbookings@xxfcdu.icu. We will get back to you with advice on your areas of improvement.
  • If you do not have any assignments, please attend one of our workshops (as advertised on the Blackboard Community page) prior to booking a session.
  • This system has been put in place to make sure we help more students this year in spite of the limitations and delays caused by the current situation.
  • Students who are registered with the University’s Disability Support Service can book a virtual consultation without completing either of the above steps. To do so, email awcbookings@xxfcdu.icu and include ‘AWC virtual consultation (DSS)’ in the subject line.

 

ACCESS CENTRE: remote service, contact via email / phone / MS Teams

Current registered full-time Mature Students:

  • Wednesday Virtual Coffeed at 12pm on Blackboard Collaborate:
  • Thursday Virtual Coffees at 2.30pm on Blacboard Collaborate:
  • Appointments can be scheduled at other times if you have lectures at this time. See here on how to create a MS Teams appointment through your Student email calendar here:
  • Email trish.bourke@xxfcdu.icu

HEAR / Access / FE Undergraduates

Please contact us with any concerns that you may have as we approach exam time.

Please be reassured that the access team are here to help where possible. Staff are still working remotely to ensure that students are assisted and supported where possible. We are not in a position to monitor voice messages and please be aware that staff have limited access to emails. We will respond to your query as soon as is possible. If you need to contact a member of staff urgently in the Access Centre, please email access@xxfcdu.icu

Diploma in Foundation Studies Students SFD1 & SFD8

  • Details of virtual coffee mornings and contacts are available on your Announcements on Blackboard Collaborate.

Queries from Prospective Mature Students interested in Full-time Undergraduate Study:

 

ACCOMMODATION & WELFARE: remote service, contact via email / phone

  • The Accommodation and Welfare team assist you to find advice and support on accommodation and financial matters.
  • The staff will continue to support students remotely during normal working hours. To contact us in Accommodation and Welfare please click here.
  • We are available from Monday – Friday (10 am – 12.30 and 14.30 – 16.00)

 

CHAPLAINCY: remote service, contact via email / phone 

  • The Chaplaincy service offers pastoral care, welfare support and spiritual guidance to the students and staff of NUI Galway.
  • The Chaplaincy Service is available to support students and staff remotely during normal working hours and outside of working hours, when required. The Chaplaincy Office on 6 Distillery Road is closed at present. However, we are available to continue to meet students to deal with an urgent or emergency situation. We can be contacted as follows:

Fr Ben Hughes, Chaplain

E: ben.hughes@xxfcdu.icu

T: 087 203 7538

Jimmy McGovern, Seas Suas Manager

E: jimmy.mcgovern@xxfcdu.icu

T: 083 062 6898

 

CAREER DEVELOPMENT CENTRE: remote service via email / phone / MS Teams

The Career Development Centre aims to provide a quality career guidance and information service focused on facilitating and empowering you to manage your own career development and make effective career transition.

Staff from the Career Development Centre are available to talk to students via email and phone, and appointments are available via MS Teams. We recommend you contact us as follows: 

  • If you are a student (not on placement) log a query on Careers Connect and one of the team will get back to you
  • If you are a student on placement email your query to placement@xxfcdu.icu and your Placement Officer will respond
  • For general queries email careers@xxfcdu.icu
  • Register on Careers Connect to keep up-to-date on events including career, skills, Employability Award and Employer events

 

COUNSELLING: remote service, set up appointment via email

  • You can consult with a member of the NUI Galway counselling service for any issue. We provide skilled listeners who have experience dealing with all the challenges students encounter
  • NUI Galway Student Counselling is continuing to operate, remotely online or by phone.
  • For enquiries or to set up an online/phone assessment please email: counselling@xxfcdu.icu
  • If you are in crisis or at serious risk of self-harm contact the following supports:

    • Your own GP or local A&E Emergency Department 
    • University Hospital Galway Emergency Department: (091) 544544  
    • The Samaritans: 116 123   
    • Pieta House: 1800 247 247  
    • Text 'NUIG' to 50808 to access 24/7 crisis text support: More info  

 

DISABILITY SUPPORT SERVICE: remote service via email and MS Teams

Contact the Disability Support Service and access disability related support remotely via email and MS Teams.

•  If you are a student who is already registered with the Disability Support Service, you can email your Disability Advisor (as detailed on your LENS report)

•  If you are a student who is already registered with the Disability Support Service, and you require assistive technology support, you can email your Assistive Technology Officer

•  If you are a student who wishes to register with the Disability Support Service, you can complete our

•  For all other disability support related queries, please email disabilityservice@xxfcdu.icu.  Please note that there may be delays in responding to emails, as we are receiving a high volume of emails at present. However, we will do all that we can to keep such delays to a minimum.

 

FEES OFFICE: remote service via email

The Fees Office reception desk is closed due to COVID-19 protective measures and we are working remotely.

For Fee information see www.xxfcdu.icu/fees or to contact us please email fees@xxfcdu.icu, including your CAO / NUI Galway student ID number

 

INTERNATIONAL OFFICE: remote service via email/phone

The International Office reception is currently closed due to COVID-19 protective measures.

Please find email and telephone contacts on the International Office website

 

ISS - INFORMATION SOLUTIONS AND SERVICES: remote service via email / phone / online ticketing system

ISS continue to support students and staff via all the usual channels:

  • Log any requests or issues at 
  • Email servicedesk@xxfcdu.icu
  • Call the ISS Service Desk phone number (091) 495777
  • Click here for info on accessing University IT Services from off-campus

 

LIBRARY: on-campus service with booking requirement

Library access is on a planned and regulated entry basis, avoiding congregation risk. The James Hardiman Library remains open to users from 8.30-8pm, Monday to Friday, Saturday 8.30am-5.30pm and Sunday 10am-5.30pm. Please note the need to reserve a seat in advance to gain admission, using the . If you wish to borrow any books, please order these via the  service. To request a journal article or book chapter and receive it electronically you can use the . Please see  for further details of services, and if you have any queries, please address these to library@xxfcdu.icu.

 

SOCIETIES OFFICE & SOCSBOX: remote service via email / phone

SocsBox Virtual Help Desk Monday – Thursday, 2pm - 5pm & 6pm - 8pm at

All society activity on campus is suspended until Áras na Mac Léinn reopens. However, Societies are running virtual events. The SocsBox is contactable by email:

Áras na Mac Léinn rooms, The Hub and Hub Central are currently closed.

  • You can join Societies by logging into your student account on y
  • Society banking online will be facilitated remotely. Society information will be on .
  • will be updated regularly with news on extracurricular activities.

 

STUDENT HEALTH UNIT: full services continue to be provided; telephone and/or face-to-face consultation appointments via online booking, with initial phone triage

  • Students are no longer permitted to enter the Student Health Unit without first contacting to arrange a prior appointment.
  • New patients must first
  • Appointment requests can be
  • If you are experiencing symptoms or have a query relating to COVID-19, please read our COVID advice here
  • Repeat prescriptions can be
  • For any URGENT medical issues or concerns during daytime hours, please phone 091-492604 to speak directly to a member of reception staff
  • Services are provided from 9.15am to 4.30pm, Monday to Friday ONLY. For any Urgent/Emergency issues Out-of-Hours (OOH), please phone 091-492604 for details of out-of-hours arrangements.

 

STUDENT REGISTRY HELPDESK: remote service via email / phone

Our physical Front Desk is operating by appointment only . To make an appointment please click here

We are working remotely to assist students with Registration statements, Stamping of Forms, Address updates etc.

  • Student Registration Hotline: Contact us for all your registration queries at +353 91 493 999.
  • Email queries: Please email askregistry@xxfcdu.icu
  • Getting Forms Stamped: The stamping of forms is organised electronically. Please see how to submit forms for stamping here.

Virtual Events

Check out upcoming Virtual Events here

Worried about getting a COVID test?

Let our volunteer COVID testers take the stress out of it for you. They tell you what to expect, and how the testers are looking out for your welfare :)

Key Updates

We would like to draw the attention of our University community to the following updates

Teaching and Learning in the coming weeks

28 September 2020

While many of you were looking forward to returning to the classroom and lecture hall, due to the enhanced public health protection measures introduced by the Minister for Further and Higher Education, Research, Innovation and Science in September, our on-campus teaching for the coming weeks will be limited to lab-based and practical tuition only. This means that the indicative schedules and programme timetables shared with you in September are now no longer up-to-date and staff across our Schools and Colleges have amended student timetables accordingly. Please look out for emails from your School with up-to-date information.

College round-up:

(For students taking modules from more than one College, please note the information relating to each College).

College of Business, Public Policy and Law:

  • All teaching in the J.E. Cairnes School of Business and Economics is now online. Any labs that may necessitate on-campus presence will not begin before week 4.
  • The School of Law is currently finalising a revised timetable for all programmes for synchronous content online, which will be issued to students shortly.
  • Students in Shannon College of Hotel Management received a revised timetable on Friday evening, which commenced this morning.

College of Science and Engineering:

  • All planned on-campus lectures and tutorials will move online for the period the special measures apply.
  • For the most part, laboratory sessions and practicals will take place on-campus as planned. 
  • There may be some additional changes at programme level. In these circumstances, Heads of School or Programme Directors will advise students accordingly via Blackboard as soon as possible.

College of Arts, Social Sciences and Celtic Studies

  • Practice-based modules and instruction remain on campus, utilising PPE as originally planned. All other teaching will be online.
  • Communications with students are via Programme Directors.

College of Medicine, Nursing and Health Sciences

  • Practical tuition, which includes laboratory and clinical skills sessions, to continue on campus as scheduled. 
  • Programme Directors/Year Leads will contact students on any amendments arising from the new measures.

Online teaching and learning

Students in Second Year onwards will be familiar with using Blackboard and have experience of accessing online teaching and learning from the last academic year.

For First Years, the Blackboard virtual learning environment is a totally new experience for most of you. Blackboard gives you access to information about your programme, modules and timetables, enables you to view notes and video/audio recordings from lecturers, to participate in live online webinars, to log attendance at lectures, to contact your lecturers, and more.

If you are new to Blackboard - or if you need a refresher - check out our two Blackboard guides:

Library access

Library access may continue on a planned and regulated entry basis, again avoiding congregation risk. The James Hardiman Library remains open to users from 9am-5pm, Monday to Friday. Please note the need to reserve a seat in advance to gain admission, using the . If you wish to borrow any books, please order these via the  service. To request a journal article or book chapter and receive it electronically you can use the . Please see  for further details of services, and if you have any queries, please address these to library@xxfcdu.icu.

Attending on-campus classes

For those of you attending lab-based and practical teaching sessions on campus, please remember to observe the control measures in place to protect you and those around you.

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Adhering to Public Health Advice

  • Act immediately on symptoms: The single most important step we can take is to act quickly on the first sign of symptoms. Download the HSE COVID-19 Tracker app and assess your personal health. If you notice a high temperature (38°C or higher), a cough, difficulty breathing or a change in your sense of taste or smell, stay at home or isolate on campus. Call the Student Health Unit or your GP immediately, and follow the doctor’s instructions. Avail of a free COVID-19 test, if required, and continue to self-isolate until instructed otherwise.
  • Socialise safely and call out reckless behaviour: Given the seriousness of this pandemic, we won’t hesitate in dealing with any breaches of public health guidelines in line with our Student Code of Conduct (which has penalties up to and including expulsion). In other countries, we’ve seen universities close as parties broke guidelines and spread COVID-19. I know most of our community want to socialise safely, but given the health dangers of actions that go against the public health advice, we will be invoking the code of conduct for any breaches. 

Stay up-to-date

Please continue to keep up-to-date by:

  • Checking your @xxfcdu.icu email account regularly
  • Logging into Blackboard regularly
  • Downloading the NUI Galway and HSE COVID Tracker apps
  • Checking the Alerts page for updates

If you have a question that is specific to your module, e.g. regarding timetables, you should firstly make contact with your module coordinator. If you are having trouble finding the right contact details, please contact your College or School through the contact details on their web pages.

 

Keeping our Community Safe: A message to all students from Dean of Students, Professor Michelle Millar (24 September 2020)

Dear student,

I’m writing to welcome you to the NUI Galway campus, during these most extraordinary and challenging times. Every year I remind you that our first priority is your health and wellbeing. After the last six months, this has never been clearer to us all. I want to assure you that we have been working hard all summer to reopen the campus safely. Keeping each other safe is our shared responsibility and, with this deadly virus on the rise again, we have to work together like never before to keep COVID-19 at bay.

WHAT WE'RE DOING

  • In line with public health guidelines, teaching spaces are being laid out and managed in order to safeguard the health of students and staff.
  • The library, campus sports facilities and most restaurants and social spaces will be open and operating under public health guidance.
  • Signage, directional arrows and one-way systems have been installed throughout campus buildings to support safe social distancing. Take a look at some of the .
  • Hand sanitisers have been installed throughout the campus and sanitising wipes are available in all teaching rooms for students and staff to sanitise hands and work stations before use.
  • Face coverings are being provided to all students and staff for use when indoors on campus. See the for details on where, when and how to collect your masks.
  • With support from the Higher Education Authority, we’re enhancing mental health and wellbeing support for students and providing additional student counsellors this year. Our Counselling, Chaplaincy, Pastoral Care and Student Wellbeing supports will continue to help students who encounter difficulties throughout the academic year.
  • For all First Years, my colleagues are phoning you, to welcome and introduce you to the University. 
  • With support from the Government, a laptop loan scheme will help disadvantaged students access technology. Around 800 laptops will be loaned to students through the Access Centre. See more details here.
  • Any student who is registered to stay in University-owned student accommodation will be entitled to a refund if they decide not to proceed with their booking due to having less time on campus than originally planned.

 WHAT WE NEED YOU TO DO

  • Follow the public health guidelines. We’ve created a to outline the basics.

  • Act immediately on symptoms: The single most important step we can take is to act quickly on the first sign of symptoms. Download the HSE COVID-19 Tracker app and assess your personal health. If you notice a high temperature (38°C or higher), a cough, difficulty breathing or a change in your sense of taste or smell, stay at home or isolate on campus. Call the Student Health Unit or your GP immediately, and follow the doctor’s instructions. Avail of a free COVID-19 test, if required, and continue to self-isolate until instructed otherwise.
  • Socialise safely and call out reckless behaviour: Given the seriousness of this pandemic, we won’t hesitate in dealing with any breaches of public health guidelines in line with our Student Code of Conduct (which has penalties up to and including expulsion). In other countries, we’ve seen universities close as parties broke guidelines and spread COVID-19. I know most of our community want to socialise safely, but given the health dangers of actions that go against the public health advice, we will be invoking the code of conduct for any breaches.  

IMPORTANT RESOURCES FOR YOU

Download these apps:

  • HSE COVID-19 Tracker app – to help alert you and others of close contacts with confirmed COVID-19 cases.
  • NUI Galway app – to help stay up-to-date on University news and services, and to receive important alerts
  • Blackboard app – to access information on your programme, online teaching and learning aids, and to log your attendance at lectures

Know your supports:

  • Alerts page – where you will find up-to-date and reliable information on the changes to campus life and our response to COVID-19
  • Student Supports – where you will find information on how to access accommodation and financial supports, counselling, chaplaincy, wellbeing and pastoral care services, career guidance, disability supports and more
  • Student Health Unit – where you will find details on how to seek free and confidential health advice

You will receive more detailed information on how your lectures will operate from your School, and we are all working together to bring you the best campus experience possible.

Know that we are all in this together, and are here to support you throughout the year.

Best wishes,

Michelle.

Professor Michelle Millar, Dean of Students, NUI Galway

Take a look around campus (21 September 2020)

Explore the new signage and safety measures on campus, and see how staff are adapting to the changes.

 



Control Measures on Campus, inc face coverings, hygiene, cleaning, social distancing and apps

See information on the range of COVID-19 control measures on our Health, Hygiene and Travel page.

 

Press Office

+353 (0) 91 493361

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